Privacy Policy
1. Introduction
We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our website, contact forms, and client portal services.
By using our website or services, you agree to the terms of this Privacy Policy.
2. What Information We Collect
We may collect personal information that you provide directly to us, including:
Contact Form Information
- Name
- Email address
- Phone number (if provided)
- Subject and message content
Client / Owner Information
- Owner name
- Email address
- Phone number
- Address (if provided)
- Notes related to training services
Dog and Training Information
- Dog name, breed, age, and related details
- Training goals and progress
- Training session records
- Homework and notes
- Appointment details
3. How We Collect Information
We collect information when you:
- Submit a contact form on our website
- Communicate with us via email or phone
- Become a client and use our services
- Use the client/owner portal
4. How We Use Your Information
We use your information to:
- Respond to enquiries and provide support
- Deliver dog training services
- Maintain training records and progress tracking
- Provide access to your private client portal
- Communicate updates, homework, and appointments
- Improve our services and record keeping
5. Client Portal and Data Storage
Client information may be stored in:
- Our mobile or desktop application systems
- Our WordPress-based client portal
- Email and communication systems
Client portal pages are intended to be private and accessible only to authorised users. They are not intended for public access.
6. Disclosure of Information
We do not sell your personal information.
We may disclose information only where necessary to:
- Provide our services
- Comply with legal obligations
- Operate and maintain our systems
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.
However, no online system can guarantee complete security.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide services
- Maintain business and training records
- Meet legal or administrative requirements
9. Access and Correction
You may request access to the personal information we hold about you and request corrections if needed.
To do so, please contact us using the details provided on this website.
10. Cookies and Website Data
Our website may use basic technologies such as cookies or server logs to support website functionality and improve user experience.
11. Third-Party Services
We may use third-party services (such as hosting providers or email systems) to operate our website and services. These providers may store or process data as required to perform their functions.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
13. Contact Us
If you have any questions, concerns, or requests regarding your privacy, please contact us through the website contact form or via the contact details provided on this website.